Facility management companies sometimes choose to contract cleaning to professionals like All Pro Cleaning Systems. Whether professionals are contracted to clean just common spaces or entire properties, having the right cleaners on the job means not having to worry that the work will get done. But how does a facility management company find the right cleaners?
As with anything else in facility management, it starts with vetting cleaning contractors. During the vetting process, decision makers should be looking for five key things, as follows:
1. Expertise and Experience
Although expertise and experience are two separate things, we have put them together because they are so intrinsically connected. A facility management company should look for professional cleaners with expertise in the types of facilities being managed. Why? Because different spaces often have different cleaning specifications.
Along with that expertise should be verifiable experience working for previous clients. Verifiable experience proves that the cleaning company knows what it’s doing.
2. Verifiable Training
All the employees a cleaning company sends to the client’s sites must be properly trained. Otherwise, spaces may not be cleaned properly, safely, or in accordance with regulations. For the facility management company, this means verifying training among potential contractors.
The best way to verify training is to ask for proof of certification. For example, a cleaning company’s management team might hold CBSE and RBSM certifications. Individual team members might be certified for certain cleaning chemicals, procedures, and specialized equipment.
3. Strict Quality Control
Facility management companies cannot compromise on quality, or they risk alienating their own clients. With that being the case, they need to insist on strict quality control among commercial cleaners.
Part of the vetting process is asking cleaning contractors to demonstrate how they manage quality control. If their policies and processes do not make the grade, they are not a good fit.
4. General Responsiveness
A cleaning contractor working for a facility management company is essentially a subcontractor. Even though the cleaning company contracts with the facility manager, the ultimate customer is the property owner. Therefore, there is plenty of room for misunderstandings and mistakes if communication is not clear and concise.
All of this is to say that facility management companies need to be confident in the responsiveness of their cleaning contractors. Communication should be clear. It should be seamless. Most of all, contractors should respond quickly every time they are contacted.
5. Price and Value
It goes without saying that facility management companies will consider the bottom-line price before hiring a cleaning contractor. They need to manage their budgets just like companies in any other industry. However, it is important to compare bottom line price with value.
Looking at value means looking at what a company is actually getting for the money it spends. Focusing only on bottom-line price could leave a facility management company with a cleaning contractor that doesn’t do much. What is the point then?
It might be worth it to pay a higher price in order to get better value. Obviously, decision makers in the finance department tend to have the final say. Nonetheless, value is a key consideration when determining whether a cleaning company’s prices are reasonable.
Put Us to the Test
All Pro Cleaning Systems has a long history of working with facility management companies to take care of all sorts of commercial buildings. We invite you to put us to the test. Ask any questions you might have. Throw any concerns you have about commercial cleaning to our team. Give us the opportunity to demonstrate why we should be your commercial cleaning company.
